Complex Care


Specialist support for people of all ages.

At River Exe Healthcare our expert, nurse led, Community Complex Care team provide specialised services tailored to support our clients at home with complex conditions, recognising the unique challenges they face.

Person-centered care packages are created and tailored to individual needs, to ensure our clients lead a full and supported life in their own homes where they feel, safe, happy and comfortable.

We ensure that our clients receive the support they need to maintain independence, enhance their quality of life, and manage the challenges associated with these conditions in the comfort of their own homes.

Clinical Skills

We ensure our specialist carers are expertly trained, and kept up to date in techniques to allow them to deliver the clinical requirements for each of our clients.

Peace of mind

Our team support our clients to live their best life as independently as possible, with peace of mind that they are always fully supported.


We implement the latest in best practices from the technology we use to support our clients to how we train, manage and support our teams.


Neurological Conditions

Our experienced and compassionate carers are trained to provide comprehensive care that addresses the specific needs of clients with neurological conditions.

We understand the importance of maintaining optimal mobility, so our caregivers offer assistance with transfers, mobility aids, and exercise routines designed to improve strength and flexibility.

Providing support with activities of daily living, our carers are also skilled in managing specialised equipment, such as catheters or feeding tubes, and can assist with medication management and symptom monitoring.

We prioritise creating a safe and comfortable environment, minimising risks and ensuring the well-being of our clients. We ensure that our clients receive the support they need to maintain independence, enhance their quality of life, and manage the challenges associated with these conditions in the comfort of their own homes.,


Brain & Spinal Injuries

We understand that a spinal cord or brain injury can have an impact on someone physically and we also understand there is a wider impact on a persons’ emotional and mental wellbeing too. As each persons’ needs can vary greatly and so will the care package we provide for them.

From assistance with daily activities to providing emotional support and companionship, our caregivers are committed to promoting independence and facilitating the recovery process. We also prioritise creating a safe and stimulating environment.


Mental Health Conditions

We recognise the importance of maintaining emotional well-being, so our caregivers offer empathetic companionship, actively listening and providing a comforting presence.

They assist with medication reminders, ensuring proper adherence to prescribed treatments, and work collaboratively with mental health professionals to implement personalised care plans

We prioritise creating a calm and supportive environment, fostering emotional stability and reducing stress. 

Our clients receive the compassionate support they need to manage their condition, improve their overall well-being, and lead fulfilling lives in the comfort of their own homes.


Learning Difficulties

At River Exe Healthcare we are dedicated to providing specialised services to support our clients with learning difficulties, recognising their unique strengths and challenges.

Our caring and trained caregivers offer personalised care that focuses on promoting independence, self-confidence, and overall well-being.

We understand the importance of creating a safe and inclusive environment, where individuals can thrive and reach their full potential.

Our carers provide assistance with daily living activities as well as offering support in developing life skills, such as communication, organisation, and social interaction.

Through patience, understanding, and encouragement, our goal is to empower our clients with learning difficulties to lead fulfilling lives, while remaining in the comfort and familiarity of their own homes.


Physiological Needs

Our home care provider offers specialised services to support our clients with physiological needs, understanding the importance of addressing their unique health challenges.

Our carers are dedicated to promoting the overall well-being and comfort of our clients whether tis assistance with mobility, managing chronic illness or supporting you with any specialist equipment required.

We prioritise the safety and dignity of each our clients, offering support with activities of daily living, medication management, wound care, and monitoring vital signs.

Our carers work closely with healthcare professionals to ensure continuity of care and to implement personalised care plans.


End of Life Care

We understand the unique needs and challenges faced by our clients and their families requiring palliative care.

Our carers are specially trained in providing comfort, support, and pain management to ensure the highest quality of life possible.

We prioritise open communication and work closely with healthcare professionals and hospice organisations to develop personalised care plans that respect our client’s wishes and preferences.

Our carers provide assistance with pain and symptom management, emotional support, and practical help with daily activities. We also offer respite care for family members, allowing them to take much-needed breaks while knowing their loved ones are in caring and capable hands.

 With our Palliative Care support, our clients can find comfort, support, and dignity in the familiar and nurturing environment of their own homes, receiving the highest level of care.


Our Process


First Enquiry

When you first enquire about our complex care service, you will usually provide a number of details that enable us to create a initial quote.
This quote allows to show our overarching understanding and provide a cost.


Initial Assessment

If you are happy with your quote, we will then complete full in home initial assessment to get a complete picture of the care required, creating a bespoke care plan.



Following on from the initial assessment, we will review all elements of the care package, providing addition training, shadowing staff, and speaking with the other involved health care providers to make sure everything is in place to deliver the care required.


Start Date

With the other steps complete, we will set a start date with you. We will provide you with a folder containing all the necessary documentation, and our carers will be scheduled to begin supporting you. Additionally, a Team Leader will be assigned to you as your main point of contact.